Privacy Policy

Your privacy is important to us.

It is Eratech Group Pty Ltd's policy to respect your privacy and comply with all applicable laws and regulations regarding any personal information we may collect about you, including across our website, https://www.eratech.com.au/, and other platforms we own and operate.

This policy is effective as of 1 January 2025 and was last updated on 23 March 2025.

Information We Collect
‍We collect personal information in the following ways:
• Information you knowingly provide when using our services, making inquiries, or engaging with us.
• Data automatically transmitted by your device while accessing our website and services.

‍Log Data
‍When you visit our website, our servers may automatically log standard data provided by your browser. This may include:

• Your device’s IP address
• Browser type and version
• Pages visited and time spent on each page
• Date and time of your visit
• Technical details related to any errors encountered

While this information may not directly identify you, it could be linked with other data to establish personal identification.

‍Personal Information We May Collect
‍We may request personal information such as:
• Name
• Email address
• Phone/mobile number

Why We Collect Your Personal Information
‍We collect and use your personal information only when we have a legitimate reason to do so. This includes providing our services, responding to inquiries, and improving user experiences.

‍How We Collect and Use Your Information
‍We may collect personal information from you when you:
• Access our website using a mobile device or web browser
• Contact us via email, phone, or social media
• Engage with us through online forms, promotions, or surveys
• Mention us on social media

We may also combine this information with general data from trusted sources to enhance our services.

‍Security of Your Personal Information
‍We take commercially reasonable steps to protect your personal data from loss, theft, unauthorized access, disclosure, copying, misuse, or modification. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute data security.If a data breach occurs, we will comply with all legal obligations regarding notification and resolution.

‍Data Retention
‍We retain your personal information only as long as necessary for its intended purpose. When no longer required, we will securely delete or anonymize the data unless retention is necessary for legal, accounting, or research purposes.

‍Children’s Privacy
‍Our services are not intended for children under 18, and we do not knowingly collect personal information from minors.

‍International Data Transfers
‍Personal information may be stored or processed in locations outside your country. If transferred, we ensure compliance with all relevant data protection laws.

‍Your Rights and Controlling Your Information
‍You have the right to:
• Access, update, or delete your personal information
• Withdraw consent for marketing communications
• Request details of the personal data we hold about you
• Lodge a complaint if you believe your privacy rights have been violated

To exercise these rights, please contact us using the details provided below.

‍Third-Party Links and External Websites
‍Our website may contain links to external sites that are not operated by Eratech Group Pty Ltd. We are not responsible for their content or privacy policies

‍Policy Updates
‍We may update this privacy policy to reflect changes in our business practices or legal requirements. Any modifications will be posted on this page.If required by law, we will seek your consent for any new uses of your personal data.

‍Contact Us
‍For any privacy-related inquiries, please contact us:Eratech Group Pty Ltd
accounts@eratech.com.au